Refund policy
Return & Refund Policy
We want you to love your Warmora. If you are not satisfied, you can request a return within 30 days of receiving your order.
Eligibility
- Items must be unused, clean, and in their original condition and packaging.
- Please include proof of purchase (your order number).
- For hygiene reasons, items that show signs of use or wear cannot be accepted.
How to start a return
Contact us using the details on our Contact Information page with your order number and the reason for the return. We will reply with return instructions and the return address. Packages sent back without first contacting us cannot be accepted.
Return shipping
The customer is responsible for return shipping costs, and these costs are non-refundable. We recommend using a trackable shipping service, as we cannot be responsible for returns lost in transit.
Damaged, defective, or wrong items
If your item arrives damaged or defective, or you received the wrong item, contact us within 7 days of delivery with photos of the item and packaging. We will send a replacement or issue a full refund at no extra cost to you.
Refunds
Once we receive and inspect your return, we will notify you whether it was approved. Approved refunds are issued to your original payment method within 10 business days. Depending on your bank or card issuer, it may take a few additional days for the refund to appear.
Cancellations
You can cancel your order free of charge before it ships. Once an order has shipped, the return process above applies.
Questions
If you have any questions about returns or refunds, please contact us through our Contact Information page.